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SCIENCE ARTICLE
Integrating corporate social responsibility
and digital transformation: evidence on supply chain
resilience and sustainability
1
Department of Business Administration,, Applied College, King Abdulaziz University, Jeddah, Kingdom of Saudi Arabia, Saudi Arabia
Submission date: 2025-11-17
Final revision date: 2026-03-29
Acceptance date: 2026-04-17
Online publication date: 2026-05-22
Publication date: 2026-05-19
Corresponding author
Mbarek Rahmoune
Department of Business Administration,, Applied College, King Abdulaziz University, Jeddah, Kingdom of Saudi Arabia, jeddah, 22230, jeddah, Saudi Arabia
Department of Business Administration,, Applied College, King Abdulaziz University, Jeddah, Kingdom of Saudi Arabia, jeddah, 22230, jeddah, Saudi Arabia
Management 2026;(1):495-517
KEYWORDS
corporate social responsibilitydigital transformationsupply chain resiliencedynamic capabilitiesinstitutional theory
JEL CLASSIFICATION CODES
M14
M15
L25
TOPICS
ABSTRACT
Research background and purpose:
This study examines the role of digital transformation and corporate social responsibility (CSR) in enhancing supply chain resilience. It focuses on how these two factors interact to strengthen firms’ ability to cope with disruptions and maintain operational continuity.
Design/methodology/approach:
Data was collected through a structured questionnaire administered to 120 professionals working in manufacturing, logistics, and retail supply chains. A quantitative approach was adopted to examine the proposed relationships between CSR, digital transformation, and supply chain resilience. The data was analyzed using Partial Least Squares approach (PLS-SEM) to assess both measurement and structural models, and bootstrapping techniques were applied to test the significance of the hypothesized relationships.
Findings:
The findings provide valuable insights into the role of digital transformation and CSR in enhancing supply chain resilience. They highlight that both digital capabilities and responsible practices significantly contribute to resilience outcomes. Moreover, the results show that CSR strengthens the impact of digital transformation, offering practical guidance for managers seeking to build more resilient and sustainable supply chains.
Value added and limitations:
This study provides valuable insights for managers by highlighting how the alignment between digital transformation and CSR initiatives can enhance supply chain resilience and sustainability. However, several limitations should be acknowledged. First, the focus on a limited sample and specific sectors may restrict the generalizability of the findings. Second, the cross-sectional design prevents establishing causal relationships and capturing the evolution of the CSR–DT–SCR dynamics over time. Finally, the use of self-reported data may introduce potential bias. Future research could address these limitations by adopting longitudinal designs, expanding the sample across different contexts, and incorporating objective and multi-source data.
This study examines the role of digital transformation and corporate social responsibility (CSR) in enhancing supply chain resilience. It focuses on how these two factors interact to strengthen firms’ ability to cope with disruptions and maintain operational continuity.
Design/methodology/approach:
Data was collected through a structured questionnaire administered to 120 professionals working in manufacturing, logistics, and retail supply chains. A quantitative approach was adopted to examine the proposed relationships between CSR, digital transformation, and supply chain resilience. The data was analyzed using Partial Least Squares approach (PLS-SEM) to assess both measurement and structural models, and bootstrapping techniques were applied to test the significance of the hypothesized relationships.
Findings:
The findings provide valuable insights into the role of digital transformation and CSR in enhancing supply chain resilience. They highlight that both digital capabilities and responsible practices significantly contribute to resilience outcomes. Moreover, the results show that CSR strengthens the impact of digital transformation, offering practical guidance for managers seeking to build more resilient and sustainable supply chains.
Value added and limitations:
This study provides valuable insights for managers by highlighting how the alignment between digital transformation and CSR initiatives can enhance supply chain resilience and sustainability. However, several limitations should be acknowledged. First, the focus on a limited sample and specific sectors may restrict the generalizability of the findings. Second, the cross-sectional design prevents establishing causal relationships and capturing the evolution of the CSR–DT–SCR dynamics over time. Finally, the use of self-reported data may introduce potential bias. Future research could address these limitations by adopting longitudinal designs, expanding the sample across different contexts, and incorporating objective and multi-source data.
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| eISSN: | 2299-193X |
| ISSN: | 1429-9321 (1997-2019) |
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