10.
Exploring the mediating effect of customer satisfaction on the relationships between service quality, efficiency, and reliability and customer retention, loyalty in E-banking performance in emerging markets
Md. Abu Issa Gazi, Abdullah Al Masud, Farid Ahammad Sobhani, Md. Aminul Islam, Tahmina Rita, Naznin Sultana Chaity, Mita Das, Abdul Rahman bin S. Senathirajah
Cogent Business & Management