Research background and purpose:
In recent years, interest in organizational spirituality has grown considerably, driven by its perceived capacity to generate both value and social benefits within organizations. The concept is increasingly recognized as a potential factor influencing employee performance, particularly when reinforced by psychological resilience. Psychological resilience enables employees to maintain functionality and adaptability during periods of adversity, which may strengthen the positive effects of organizational spirituality. Within this context, the present study aims to examine the relationship between organizational spirituality, psychological resilience, and employee performance in the Turkish education sector.

Design/methodology/approach:
This research employed a mixed-method design, integrating both quantitative and qualitative approaches. The quantitative component consisted of structured surveys conducted with 304 employees from various service sector organizations in Turkey. The qualitative component involved in-depth, semi-structured interviews with 12 employees from the same sector to obtain deeper insight into their lived experiences and perceptions. Quantitative data were analyzed using statistical techniques to determine correlations and predictive relationships, while qualitative data were analyzed thematically to identify patterns and contextual factors.

Findings:
The findings indicate that organizational spirituality exerts a positive influence on both psychological resilience and employee performance among service sector employees. Furthermore, certain subdimensions of organizational spirituality—such as meaning in work, sense of community, and alignment with organizational values—were found to be significant predictors of these positive outcomes. The results suggest that fostering organizational spirituality can strengthen employees’ coping mechanisms, adaptability, and overall productivity, particularly in periods of uncertainty or crisis.

Value added and limitations:
This study contributes to the literature by providing empirical evidence on the interplay between organizational spirituality, psychological resilience, and performance in a non-Western, service-sector context. It highlights the potential of organizational spirituality as a strategic resource for enhancing employee well-being and sustaining performance during challenging times. However, the study is limited by its focus on a single sector and country, which may restrict the generalizability of the findings. Additionally, while the mixed-method approach enriches the analysis, the cross-sectional nature of the data limits the ability to infer causality. Future research could adopt longitudinal designs and explore cross-sectoral comparisons to validate and extend these findings.